PRIVACY POLICY
Effective Date: August 28, 2026
1603979 B.C. Ltd., operating as GoPod.ca (“GoPod,” “we,” “us” or “our”), respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit www.gopod.ca, submit an inquiry, request a quotation, place an order, communicate with us or otherwise interact with GoPod.
Privacy Legislation
GoPod handles personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and other applicable Canadian privacy laws.
Personal Information We Collect
Depending on how you interact with GoPod, we may collect:
Your name, job title, company or organization.
Your telephone number, email address, billing address and shipping address.
Information submitted through our website contact and quotation forms.
The products, finishes, accessories and services in which you are interested.
Quotation, order, invoice, payment and transaction information.
Delivery, receiving, installation and site-access information.
Communications with GoPod, including emails, telephone notes and customer-service records.
Warranty, freight-damage, repair and service information.
Financing or leasing information when you request assistance with third-party financing.
Website information such as your IP address, browser type, device information, referring website, pages viewed and interactions with our website.
Other information you voluntarily provide to us.
Payment information may be collected or processed directly by a third-party payment, banking or financing provider. GoPod does not necessarily receive or retain complete credit-card or banking credentials.
How We Collect Personal Information
We may collect personal information:
Directly from you through our website, email, telephone conversations, meetings, forms, quotations, purchase orders and other communications.
From your employer, authorized representative, dealer, designer, contractor, installer, receiving contact or another person involved in your project.
From manufacturers, suppliers, freight carriers, financing providers and other service providers involved in fulfilling your request or order.
Automatically through cookies, analytics and similar technologies when you visit our website.
From publicly available business directories, professional websites, social-media profiles or other lawful sources.
How We Use Personal Information
GoPod may use personal information to:
Respond to questions and quotation requests.
Recommend products, finishes, configurations and services.
Prepare quotations, estimates, order confirmations and invoices.
Process and administer orders and payments.
Coordinate manufacturing, direct shipping, freight, delivery and installation.
Communicate delivery information to carriers and receiving contacts.
Provide customer service, technical assistance and warranty support.
Process freight-damage or insurance claims.
Maintain customer, supplier and accounting records.
Administer financing or leasing inquiries.
Verify resale, tax-exemption or other business information.
Meet accounting, tax, insurance, legal and regulatory obligations.
Operate, secure, maintain and improve our website and business systems.
Measure website use and understand how visitors find and interact with GoPod.
Send product news, company updates or marketing communications where permitted by law.
Investigate suspected fraud, security incidents or misuse.
Protect GoPod’s legal rights and the safety of our customers, service providers and business.
Consent
GoPod collects, uses and discloses personal information with your consent, except where collection, use or disclosure without consent is authorized or required by law.
Consent may be express or implied, depending on the circumstances and the sensitivity of the information. When you contact GoPod, request a quotation or place an order, you consent to the reasonable collection, use and disclosure of information necessary to respond and provide the requested products or services.
You may withdraw your consent by contacting GoPod, subject to legal, contractual and operational restrictions. Withdrawing consent may prevent us from providing certain products, services or support.
Disclosure to Service Providers
GoPod may share personal information with organizations that assist us in operating our business and fulfilling customer requests, including:
Product manufacturers and suppliers.
Freight carriers, couriers and logistics providers.
Delivery and installation companies.
Payment processors, banks and financing or leasing providers.
Website hosting, form-processing, email and cloud-storage providers.
Customer relationship management, accounting and invoicing providers.
Information technology, security and analytics providers.
Accountants, legal advisers, insurers and other professional advisers.
Government, regulatory, law-enforcement or tax authorities when required or authorized by law.
These providers receive only the information reasonably necessary to perform their services and are expected to handle the information appropriately.
The platforms and providers used by GoPod may include services such as Squarespace, Google, Intuit QuickBooks, HubSpot or similar business systems. The providers used may change as our business develops.
Direct Shipping and Installation
Because GoPod products may be shipped directly from a manufacturer or supplier to the customer, we may provide the customer’s name, shipping address, receiving contact information and order details to the manufacturer, freight carrier, installer or other parties involved in fulfilling the order.
If a customer provides information about another receiving contact, employee, contractor or end customer, the customer confirms that it has authority to provide that information for delivery, installation and order-administration purposes.
Business Transfers
If GoPod is involved in a proposed or completed sale, financing, reorganization, merger or transfer of all or part of the business, personal information may be disclosed as reasonably necessary to evaluate or complete the transaction, subject to appropriate confidentiality protections and applicable law.
Selling Personal Information
GoPod does not sell, rent or trade personal information to third parties for their own marketing purposes. Personal information is disclosed only as described in this Privacy Policy or as otherwise permitted or required by law.
International Processing
Some service providers used by GoPod may store or process information outside British Columbia or Canada. When information is processed in another jurisdiction, it may be subject to that jurisdiction’s laws and may be accessible to courts, law-enforcement agencies or government authorities in that jurisdiction.
GoPod takes reasonable steps when selecting service providers and limiting the information shared with them.
Cookies and Website Analytics
The GoPod website may use cookies and similar technologies to operate the website, remember preferences, measure traffic, understand visitor activity and improve website performance.
Some cookies may be placed by Squarespace, Google or other service providers. You can control or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the website operate.
Where required by applicable law, GoPod will obtain consent before using non-essential cookies or similar technologies.
Marketing Communications
GoPod may send marketing communications where we have your consent or are otherwise permitted by law.
You may unsubscribe using the link provided in a marketing email or by contacting info@gopod.ca. You may continue to receive necessary transactional communications relating to quotations, orders, payments, deliveries, installations or warranty matters.
Information Security
GoPod uses reasonable administrative, technical and physical safeguards appropriate to the nature of the information in our custody or control.
These safeguards may include access controls, passwords, reputable service providers, secure business systems and limiting information access to those who reasonably require it.
No internet transmission or electronic storage system can be guaranteed to be completely secure. If a privacy or security incident occurs, GoPod will investigate and take appropriate action, including notification where required by law.
Retention and Destruction
GoPod retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet legal, accounting, tax, warranty, insurance and business requirements.
When information is no longer required, GoPod will take reasonable steps to securely delete, destroy or anonymize it.
Accuracy
GoPod makes reasonable efforts to keep personal information accurate, complete and current where it is used to make a decision or provide a service.
Customers are responsible for notifying GoPod when their contact, billing, delivery or other relevant information changes.
Access and Correction
You may request access to personal information that GoPod has about you or ask us to correct inaccurate or incomplete information.
Requests should be made in writing to the GoPod Privacy Officer at info@gopod.ca. We may need to verify your identity before responding.
Access may be limited where permitted or required by law, including where disclosure would reveal another person’s personal information, confidential commercial information or legally privileged information.
External Websites
The GoPod website may contain links to manufacturers, financing providers, social-media platforms or other external websites. GoPod is not responsible for the privacy practices, security or content of websites operated by other organizations.
Children’s Information
GoPod’s products and services are intended for businesses, organizations and adult purchasers. We do not knowingly collect personal information directly from children.
Changes to This Privacy Policy
GoPod may update this Privacy Policy as our business, systems or legal obligations change.
The current version will be posted on www.gopod.ca with its effective or updated date. Material changes will apply only as permitted by law.
Questions, Requests or Complaints
Privacy questions, access requests, correction requests or complaints may be directed to:
Privacy Officer
1603979 B.C. Ltd., operating as GoPod.ca
501-819 Yates Street
Victoria, British Columbia V8W 0E5
Canada
Email: info@gopod.ca
Telephone: 250-216-9604
Website: www.gopod.ca
If we cannot resolve a privacy concern, you may also contact the Office of the Information and Privacy Commissioner for British Columbia.